CallMaster
Control and monitor your telephone bill

Definition

Call Accounting System can allow you to capture all incoming and outgoing calls made from a PABX or keyphone. Call details are automatically logged in the computer system and reposts with standard details such as telephone number, date, time, duration and destination of each call can be generated at the request of the user.

Features

CallMaster is packed with the following features:

• Sophisticated queries to generate custom reports with only the information you want to see.
• Instant fixed-format summary reports for any organization level over any period of time
• Support for up to three hierarchical levels of organization units with user-defined names used on all screen and reports.
• Output destination for generated reports – a printer, the screen, a disk file, or an export file for transfer to other software applications.
• Advanced extension management options including user-defined extension types (regular, modem, fax), import of extension assignments from an external test file and reports showing changes in extension assignments.
• Support VoIP dialing plan. This option gives a more accurate reporting.
• CallMaster is network enabled (optional). It allows remote clients to generate reports without accessing direct to the server.
  

Benefits

With CallMaster you can:

• Manage your phone expense at all levels.
• Generate easy-to-read customized reports.
• Monitor calls on each extension and outside line.
• Keep track on excessive telephone use.
• Increase employee productivity by reducing time wasted on the phone.
• Increase the effectiveness of your telemarketing staff by monitoring their output.
• Reduce your telephone expenses by increasing employee awareness of efficient phone usage.
  

System Requirements

Any existing PC running windows 9X, ME, NT , 2000 or XP.
The PC need not be dedicated for this application.
Minimum PC specifications: Pentium Celeron and above with at least 64kb RAM, one spare serial port.

(system diagram)